Digital delivery and service access

Delivery and duration

Delivery is electronic to your Perka organiser account after a verified successful payment notification reaches Perka. Existing events receive the selected package; a purchase for a new event creates a private draft. Access normally updates during the payment-return flow. A bank debit or browser return alone does not confirm delivery. If payment is pending, check Plan & billing and contact us before paying again.

A once-off package covers the selected event edition. Annual places are counted at first publication; drafts are free, and editing or republishing the same edition does not use another place. Unpublishing or deleting an edition does not return its place. Unused places expire at the annual anniversary without rollover. A new occurrence is a new edition. Events must start during the paid term or within its 30-day scheduling grace period and fit the package's live-duration limit. Stopping renewal preserves the paid term and already funded event windows. Plan & billing shows the remaining allowance and paid-access date. Existing monthly agreements keep their recorded access terms. There is no physical shipment.

Access requirements and territory

You need an email account you control, a compatible modern browser and an internet connection to purchase and manage the service. Some visitor features work offline after loading; payment and initial activation require a connection. Optional browser features depend on your device and permissions.

The service is supplied online from South Africa. Perka does not ship goods or provide customs clearance. There are no physical export deliveries; access remains subject to applicable law, payment-provider restrictions and availability of the selected service. Do not use the service where doing so is prohibited. The checkout charges ZAR even if your bank account uses another currency.

If your package has not arrived

Open Plan & billing and check the order and payment status. Use the status refresh if confirmation is delayed. Do not pay again simply because you see a pending order. Email legal@joinperka.com with your order reference and payment date if you were charged but access has not changed. We acknowledge support requests within 2 business days and investigate payment errors within 5 calendar days.

• Refunds and cancellations